CIO Business Vision

 

The most important thing a CIO can do is understand the business’ needs and actively measure that the business is satisfied. Stakeholder management is a critical aspect of running a successful IT department.

ECLEVA partners with Info-Tech to provide you with a low effort, high impact program that will give you detailed report cards on the organisation’s satisfaction with IT’s core services.

Benefits of CIO Business Vision

key stakeholders
Key
Stakeholders

Find out the needs of your key stakeholders

Improve your stakeholder management

Credibility
Credibility

Move beyond opinion and get to facts

Build autonomy

Improve
Improve

You can’t manage what you can’t measure

Stop flying blind

Focus
Focus

Find out what is important to the business

Get the most value out of resources

Overall Report Cards

IT Satisfaction Report Card
IT Satisfaction Report Card

Features
A scorecard that measures the satisfaction of your key decision makers annually.

Benefits
No activity or project is more important than showing the company you care enough to measure its satisfaction once a year.

You Get:

  • Overall IT Satisfaction & Value
  • IT Relationship Satisfaction
  • Top Business Priorities
  • Core Services Satisfaction

So You Can:

  • Show you care about satisfaction and communicate:
    • IT Relationship Satisfaction
    • Top Business Priorities
    • Core Services Satisfaction
IT Capacity Report Card
IT Capacity Report Card

Features
A capacity scorecard that shows the demands on IT by each department.

Benefits
The business is the one that demands more resources. Prove the demands on IT from the business and make the case for more resources.

You Get:

  • Capacity Metrics
  • IT Supply & Value Satisfaction
  • Capacity Satisfaction by Department

So You Can:

  • Demonstrate demands on IT to the CEO and executives
  • Communicate capacity issues to:
    • IT
    • Business leaders

Department Report Cards

Stakeholder Satisfaction Report Cards

Features
Individual department scorecards which measure the satisfaction of each department.

Benefits
Work with your most important and most dissatisfied stakeholders to ensure their needs are met.

You Get:

  • IT Satisfaction & Value by Department
  • IT Relationship Satisfaction by Department
  • Core Services Satisfaction by Department
  • Capacity Metrics by Department

So You Can:

  • Manage the needs of individual business leaders
  • Communicate results to individual business leaders
Marketing Priorities
Satisfaction by Department

Features
A view of all department results in one spot.

Benefits
You can use this view to compare the departments by Satisfaction Capacity and Dependency scores.

You Get:

  • Department Satisfaction score
  • Department Capacity score
  • Department Dependency score
  • Department top ranked IT Core Service

So You Can:

  • Prioritise which departments to focus on first.
Satisfaction by Department