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Top 4 frustrations Call Centre staff face when it comes to the systems they use

Did you know that the attrition rate for Customer Support teams is a...

6 key ways to get real value from your vendor relationships

In this video, ECLEVA’s CEO Patrick Northcott shares 6 key ways to...

4 tips to help leaders manage Shadow IT

In this video, ECLEVA’s CEO Patrick Northcott talks about the 4 tips...

Shadow IT: What it is, why it exists and the 3 critical ways it puts your organisation at risk

Did you know Shadow IT represents 30% of an organisation’s security...

3 key capabilities to improve communications and customer advocacy

In this video, ECLEVA’s CEO Patrick Northcott shares the 3 key...

3 most important things you need to do to ensure you choose the right CRM system

In this video, ECLEVA’s CEO Patrick Northcott talks about the 3 most...

What is an API and how does it benefit organisations?

Did you know one of the most underappreciated but critical...

4 key steps for successful software selection

Did you know that on average 25-30% of software goes...

The Power of Observation in Requirements Gathering

I am consumer researcher by background. I started my career in marketing but quickly realised my...