Business Central Support

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Business Central Support

Your Business Central environment is live. Now the question is: who’s looking after it — and how well?

Whether you’ve just gone live, inherited a system from another partner, or outgrown ad-hoc support, ECLEVA provides a structured, transparent support model that keeps your Business Central environment stable, continuously updated, and aligned to how your business actually operates.

The Problem with “Business as Usual”

Most organisations hit the same friction points once they move into BAU:

Unmanaged Updates
Microsoft releases biannual updates and monthly patches. Without a controlled process, these create risk, not value.
Unclear Scope
What's included? What's extra? Many support arrangements leave this ambiguous.
Reactive-only Support
Issues get fixed, but nothing gets better.
Inconsistent Experience
Different people, different answers, no continuity.
Governance Gaps
No documentation trail, no reporting, no audit readiness.

If any of this sounds familiar, you’re not alone — and you don’t have to accept it.

How We Approach Support Differently

ECLEVA’s Business Central Support is built on a defined Support Operating Model — not a vague promise of “we’ll be there when you need us.”

That means:

  • A clear Support Activity Matrix defining exactly what’s included and how it’s delivered
  • Defined SLAs tied to business impact — from 1-hour response for critical issues through to standard service requests
  • Structured intake, triage, and prioritisation so nothing falls through the cracks
  • Controlled release management — we test Microsoft’s updates in sandbox environments before they touch your production system
  • Monthly reporting on support performance, so you always know where things stand

Support should give you confidence, not create more questions.

Four Tiers. One Consistent Framework.

Every organisation is different — different complexity, different scale, different appetite for change. That’s why our model offers four support tiers, each built on the same proven framework but scaled to your needs.

All tiers include access to our structured Support Operating Model, transparent scope definitions, and controlled release management. The difference is in the depth, speed, and flexibility of service.

Not sure which tier fits? We’ll help you work that out — no pressure, no lock-in to the wrong level.

What’s Covered

Our support spans the full Business Central ecosystem:

  • Functional — finance, supply chain, purchasing, operations
  • Technical — configuration, integrations, performance, user management
  • Release management — controlled updates, version management, sandbox testing
  • Enhancements — minor improvements and configuration refinements within your support hours
  • Governance — documentation, architecture maps, audit support, monthly reporting

All defined transparently in the Support Activity Matrix — so there are no surprises about what’s in scope.

Support That Improves Your System — Not Just Fixes It

We don’t just wait for things to break. Continuous improvement is embedded in how we work:

Identifying optimisation opportunities and recurring pain points

Aligning your environment to Microsoft’s release cycles and new capabilities 

Refining processes, configurations, and workflows over time

Building a 6-12 month improvement roadmap so support becomes strategic, not just operational

The best support relationships don’t just maintain the status quo — they make things better every quarter.

Why ECLEVA

This isn’t a generic managed service. Here’s what makes our approach different:

Local Support, Local Hours
Mon–Fri, 8am–6pm AEST, delivered by Microsoft-certified analysts who understand your business context
Deep Sector Expertise
We work extensively with NFPs, disability services, aged care, and faith-based organisations who rely on Business Central for mission-critical finance operations
Continuity of People
The same consultants who know your system, not a rotating helpdesk
Structured Onboarding
New support clients receive a dedicated onboarding period to review configuration, document processes, identify quick wins, and build a roadmap
Microsoft Partner
Certified across Dynamics 365, Power Platform, and Azure

Business Outcomes

Is This Right for You?

Business Central Support is designed for organisations that:

  • Are live on Business Central and need structured, ongoing support
  • Want full transparency on what’s included and how it’s delivered
  • Need a model that scales as the business grows
  • Require controlled updates with minimal disruption
  • Are ready to move from reactive support to continuous improvement

It’s also ideal if you’re coming from another partner and want a fresh start with a more structured approach — our onboarding process is designed to get up to speed quickly without losing momentum.

Get Clarity on Your Support Model

Whether you’re reviewing your current support or establishing a structured approach for the first time, we’ll help you find the right fit.

Book a 30-minute support model review — we’ll map your current state, identify gaps, and recommend the right tier for your organisation. No obligation, no pressure.

Contact us to get started